Frequently Asked Questions
Everything you need to know about our handcrafted Neapolitan elegance.
Where are E.Marinella products manufactured?
All our ties and accessories are handcrafted in our historic workshop in Naples, Italy, following the traditional methods established in 1914.
What shipping methods do you offer for international orders?
We offer worldwide express shipping via premium couriers. Delivery typically takes 3-5 business days depending on your location and customs processing.
How should I care for my silk tie?
To preserve the quality of the silk, we recommend untying the knot after every use and hanging the tie. Avoid dry cleaning unless absolutely necessary, and only use specialized services.
What is your return policy?
You may return any unworn and unaltered items within 14 days of delivery. The product must be in its original packaging with all tags attached.
Can I request a custom-made tie?
Yes, we offer a bespoke service for those seeking specific lengths, widths, or fabric selections. Please contact our customer service team to begin your custom order.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.